Shipping policy

SHIPPING POLICY

Last Updated: October 7, 2026

Thank you for shopping with Jones’N Tee’s. We work to process and deliver your order as efficiently as possible. Please review our shipping policy before placing your order.

ORDER PROCESSING

Most orders require processing before shipment. Processing time may vary depending on the product, order volume, customization, and fulfillment location.

Please note that processing time is separate from shipping time.

Orders placed on weekends or holidays may begin processing on the next business day.

PRINT-ON-DEMAND & CUSTOM ITEMS

Many Jones’N Tee’s products are created or printed specifically after an order is placed.

Because these products are made to order, additional production time may be required before shipment.

Custom, personalized, and specialty items may require longer processing times than standard products.

MULTIPLE SHIPMENTS

Jones’N Tee’s works with different production and fulfillment partners. If you order multiple items, your products may be produced at different facilities.

As a result, items from the same order may arrive in separate packages and on different dates.

Receiving only part of your order does not necessarily mean an item is missing. Please check your shipping confirmation and tracking information for additional packages.

SHIPPING RATES

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Shipping costs may vary based on the products ordered, shipping destination, package weight, fulfillment provider, and selected shipping method.

ESTIMATED DELIVERY TIMES

Delivery estimates provided during checkout or through tracking information are estimates only and are not guaranteed delivery dates.

Once an order has been shipped, delivery times are primarily determined by the shipping carrier.

Delays may occur due to weather, holidays, carrier disruptions, high order volume, or other circumstances outside our reasonable control.

TRACKING YOUR ORDER

When tracking information is available, customers will receive a shipping confirmation containing their tracking details.

Please allow time for the shipping carrier to update tracking information after a shipping label has been created.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact Jones’N Tee’s as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.

Jones’N Tee’s is not responsible for packages delivered to an incorrect address provided by the customer.

RETURNED PACKAGES

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or another customer-related issue, additional shipping charges may apply to have the order shipped again.

LOST OR MISSING PACKAGES

If your tracking information shows that your package is still in transit beyond the expected delivery window, please contact the shipping carrier and Jones’N Tee’s for assistance.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, household members, neighbors, apartment management, or other secure delivery areas before contacting us.

We will assist customers with available tracking information and fulfillment records when investigating shipping issues.

DAMAGED ITEMS

If your order arrives damaged, defective, or incorrect, please contact Jones’N Tee’s promptly after delivery.

Include your order number, a description of the problem, and clear photographs of the item and packaging when applicable.

Eligible damaged or incorrect items will be handled according to our Return and Refund Policy.

ORDER CHANGES & CANCELLATIONS

Because many of our products are made to order, we cannot guarantee changes or cancellations after an order has entered production.

Please review your size, color, design, personalization, shipping address, and other order information carefully before completing your purchase.

INTERNATIONAL SHIPPING

If international shipping is offered at checkout, customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise stated.

International orders may experience additional customs or carrier delays.

SHIPPING DELAYS

Jones’N Tee’s is not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, customs delays, holidays, or other transportation interruptions.

We will make reasonable efforts to assist customers when shipping problems occur.

For questions regarding your order or shipment, please contact us through the customer service information provided on our website.

Jones’N Tee’s

Website: jonesntees.org

Please include your order number when contacting us about an existing order.

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Shipping policy

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